Delete Your TrackPep Account

Last updated: 2026-08-29

You can delete your TrackPep account and the data in it at any time, without contacting us and without a subscription. This page explains every route, what gets deleted, and how long it takes. You do not need to be signed in to read it.

1. Delete from the app (iOS and Android)

1. Open TrackPep and go to the Settings tab.
2. Scroll to the bottom and tap Delete account.
3. Confirm when prompted. Your account and its data are deleted immediately.

This is the fastest route and it is available on the same terms on both platforms. It does not require an email to us and it is not gated behind a subscription.

2. Delete on the web

1. Sign in at trackpep.com with the same method you use in the app (Google, Apple, or email).
2. Go to Settings and choose Delete account.
3. Confirm. The deletion applies to every device, because your data is one account.

3. Delete by email

If you cannot open the app or sign in, email support@trackpep.com from the email address on the account and include:

• The subject line Delete my account;
• The email address or sign-in method your account uses (Google, Apple, or email);
• Whether you want the account deleted, or only an export of your data first.

We use the address you write from to confirm the request is yours, so please send it from the account address rather than a different one. We do not ask for your password, and we will never ask you to send health information to verify a deletion.

4. What is deleted

Deleting your account removes your account record and the health journal attached to it: compounds and inventory, doses, injection sites, side effects, weight, hydration, nutrition, sleep, bloodwork, daily check-ins, progress photos, notes, reminders, and your Pep Bot conversation history.

Your records are removed promptly — generally within 30 days — and roll off our backups shortly after. Some records may be retained where required for legal, tax, or fraud-prevention purposes; subscription and billing records in particular are kept as needed for billing, support, and legal compliance. De-identified or aggregated data, which cannot be linked back to you, may be retained. This mirrors the retention terms in our Privacy Policy.

5. Your subscription is separate

Deleting your TrackPep account does not cancel an auto-renewing subscription, because Apple and Google — not TrackPep — control that billing relationship. Cancel it before or after deleting your account:

• iOS — Settings → your Apple Account → Subscriptions → TrackPep → Cancel.
• Android — Google Play Store → Payments & subscriptions → Subscriptions → TrackPep → Cancel.
• Web — manage the subscription from Settings before you delete the account.

6. Export first, if you want a copy

Deletion is permanent and we cannot recover your history afterwards. If you want to keep your records — for example to share them with your own healthcare professional — export them from Settings → Export before you delete.

7. Guest accounts

TrackPep can be used as a guest, without creating an account. Guest data is not tied to an email address or any other identity, so:

• Deleting the app, or clearing its data, removes the guest log. There is nothing left for us to delete on our side.
• Guest data cannot be recovered, by you or by us, once it is gone.
• We cannot action an emailed deletion request for guest data, because there is no identity to match your email against. If you want a deletion you can request and confirm by email, create an account first.

8. Questions

Anything unclear, or a deletion that did not work: support@trackpep.com. See also our Privacy Policy and Terms of Service.