Terms of Service
Last updated: 2026-10-23. These changes take effect on 2026-11-03; until that date the previous version of these Terms continues to apply.
1. Acceptance
By creating an account, you agree to these Terms, our Privacy Policy, and our Medical Disclaimer. If you do not agree, do not use the service.
2. What TrackPep AI is and is not
TrackPep AI is a journaling and record-keeping tool. It is not a medical device, not a healthcare provider, not a pharmacy, and not a diagnostic system. Nothing inside the app constitutes medical advice, diagnosis, treatment, or a recommendation to take any specific action. Always consult a licensed healthcare professional for medical decisions.
Everything in your records is entered by you. TrackPep stores what you type, exactly as you type it. It does not verify, correct, interpret or complete your entries, and it does not calculate, convert, estimate, suggest or recommend any medication, peptide or supplement, amount, concentration, schedule, cycle or protocol. You alone decide what you record and what you do with your own health.
2A. AI and tracking boundaries
TrackPep lets you record doses, medications and supplements, meals, workouts, sleep and habits in one place. Our AI summarizes your recorded history, logging consistency and changes over time, and compares records with goals you have already chosen. It does not decide what you should take, eat or do. A pattern in your logs is not proof that a treatment is effective, safe or responsible for a change.
AI must refuse recommendations for medications, peptides or supplements to try; dose amounts or changes; cycles, stacks, schedules, sourcing, diagnosis, treatment, interactions, or interpretation of symptoms and tests. This applies even when a request is hypothetical, educational, repeated or framed as role-play. Medical decisions belong with a licensed healthcare professional.
Medication amounts in your records come from you. TrackPep does not offer medication-dose, reconstitution, concentration, syringe-volume or pharmacokinetic calculators, in the apps or on the website. AI does not recommend diet, calorie targets, exercise progression or sleep changes. User-created plans and goals are records of your choices.
Food and photo-based calorie estimates can be inaccurate. Check and edit them before saving. AI summaries can also be incomplete or wrong. Safety checks can refuse or withhold a response; do not use AI output as health advice. Report problematic replies using the in-app reporting control.
2A.1. App license and permitted use
These record-keeping and AI-use restrictions apply to the website and our iOS and Android apps. For apps obtained through Apple, Apple's Standard End User License Agreement also applies; these Terms supplement, rather than replace, that license. Use of the Android app is also subject to the applicable Google Play terms. No license grants permission to use TrackPep as a diagnostic, prescribing or treatment system or to bypass its AI safeguards. Mandatory consumer rights remain unaffected.
3. Age requirement
You must be at least 18 years old to use TrackPep AI.
4. Acceptable use
You agree not to:
- Use the service to facilitate the sale, distribution, or sourcing of controlled or unapproved substances.
- Solicit other users to share, recommend, or sell compounds.
- Attempt to extract dosing recommendations or medical advice from any feature.
- Reverse engineer, scrape, or abuse the service.
- Use the service to impersonate a healthcare provider.
We may suspend or terminate accounts that violate these rules without prior notice.
4A. Assumption of risk and legality
Peptides, GLP-1 and other medications, research compounds and supplements can carry known and unknown risks, including side effects, allergic or adverse reactions, interactions with other substances or conditions, contamination, incorrect storage or handling, and unregulated or mislabeled products. Any decision to obtain, store, handle or use such a substance is made by you, at your own risk, and ideally with a licensed healthcare professional. TrackPep does not supply, sell, prescribe, test or vouch for any substance and does not endorse any seller, brand, pharmacy or clinic.
Laws on these substances differ by country, state and locality, and some products are not approved for human use. TrackPep does not give legal advice and makes no statement that any substance you record is lawful where you live. You are responsible for complying with the laws that apply to you. Do not use TrackPep to record or arrange activity that is unlawful.
5. Your content
You own your journal entries, including the meal photos you take. By creating them in TrackPep, you grant us a limited license to store, process, and display them solely to provide the service to you — which includes sending them to our AI provider when, and only when, you use an AI feature you have consented to. We do not use your data to train machine-learning models, and our AI provider does not use it to train theirs.
6. Subscriptions and billing
Free and Pro tiers are available. Pro is billed via Polar.sh on the web or the App Store / Play Store on mobile. Subscriptions renew automatically unless cancelled at least 24 hours before the period end. Trials end automatically and convert to paid unless cancelled. Web purchases can be cancelled from your Polar account; mobile purchases from your Apple ID or Google Play account. Refunds are handled by the platform of purchase.
7. Cross-platform entitlements
A single Pro subscription unlocks all platforms (web + iOS + Android) tied to your TrackPep account. If you purchase on multiple platforms accidentally, contact us — we'll help you cancel the duplicate.
7A. Third-party services and AI providers
TrackPep relies on third-party providers for hosting, sign-in, billing, notifications and AI features, listed in our Privacy Policy. AI output is produced automatically, can be inaccurate, incomplete or offensive, and must not be relied on for any health, medical, nutritional, legal or safety decision. Food databases, barcode lookups and photo-based calorie estimates may be wrong. We are not responsible for the acts, availability or content of third parties, but we will act on reports made through the in-app reporting control or at the contact address below.
8. Disclaimer of warranties
The service is provided as is without warranties of any kind, express or implied. We do not warrant that the service is fit for any particular medical, clinical, or therapeutic purpose. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the maximum extent permitted by applicable law, TrackPep AI and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the service. Our aggregate liability will not exceed the amount you paid us in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold TrackPep AI harmless from any claims arising from your use of the service in violation of these Terms or applicable law.
11. Termination
You may delete your account at any time from Settings. We may terminate accounts that violate these Terms or applicable law.
12. Changes
We may update these Terms. Material changes will be announced 14 days before they take effect.
13. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Mandatory consumer-protection rights where you live are not affected.
Informal resolution first. Before starting a formal proceeding, write to legal@trackpep.com describing the dispute, and give us 30 days to try to resolve it.
Arbitration. To the extent the law of your country of residence allows, any dispute that is not resolved informally will be finally settled by binding arbitration before a single arbitrator under the Arbitration and Conciliation Act, 1996 (India), in English, with its seat in India. Either party may instead bring an individual claim in a small-claims court that has jurisdiction, and either party may seek urgent court relief to protect intellectual property or the security of the service.
Individual claims only. Where the law allows, disputes must be brought on an individual basis, not as a plaintiff or member of a class, collective or representative action. This clause does not limit any right you have under mandatory law to join such an action.
13A. General
If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, with the Privacy Policy and Medical Disclaimer, are the whole agreement between you and TrackPep about the service. Our failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger, acquisition or sale of assets; you may not assign them without our written consent. Sections that by their nature should survive termination, including 4A, 8, 9, 10 and 13, do.